Refund Policy

Monthly subscriptions are billed in advance for each billing cycle. Monthly subscription payments are non-refundable. If you cancel a monthly subscription, your access will continue until the end of the current paid billing period, at which point it will not renew. No partial refunds or credits are issued for unused days within the current billing cycle.

You may cancel at any time through your account settings or by contacting our support team. Cancellation prevents future charges but does not entitle you to a refund for the current period.

Annual subscriptions are billed as a single upfront payment for twelve (12) months of access. Annual payments are generally non-refundable. However, as a goodwill gesture, we may offer a prorated refund for the unused portion of an annual subscription under the following strict conditions:

• The refund request is submitted within 14 calendar days of the payment date.
• The account has not made substantial use of paid features (fewer than 3 scraping runs and fewer than 20 jobs collected since that payment).
• The payment was not made with a promotional or discount code — promotional-period payments are non-refundable.
• The payment was not a plan downgrade (see section 6).
• No chargeback or payment dispute has been initiated with your bank or card provider.

Prorated refunds, if approved, are calculated based on the number of full months remaining from the cancellation date. Processing fees and any applicable taxes are non-refundable and will be deducted from any approved refund amount. We reserve the sole and final discretion to approve or deny refund requests.

Upgrades take effect immediately and are credited, not refunded. When you move to a higher plan, we calculate the unused portion of what you already paid and deduct it from the price of the new plan. That credit is applied to your next charge — it is never paid back to your card, and it is not a refund.

Downgrades cannot be purchased. While you are on a higher plan that you have already paid for, we do not sell you a smaller one. You keep every feature you paid for until the end of your current period, and you are then free to choose any plan. This means you are never charged twice for overlapping time — and because no downgrade payment is taken, there is nothing to refund.

Any downgrade scheduled under our previous policy remains valid and is not refundable; you may cancel the scheduled change from your billing page, but the payment already made for it is not returned.

If you choose to save your card at checkout, your subscription renews automatically and we notify you in advance of each renewal charge, stating the amount, the date and the card we will charge. You can turn automatic renewal off at any time from Billing → Automatic renewal, which also removes the saved card.

A renewal charge is subject to the same refund rules as any other payment: monthly renewals are non-refundable, and annual renewals may qualify under section 5 if requested within 14 days and the account has barely been used in the new period.

If a renewal payment fails, your subscription is paused rather than cancelled. We retry the charge over the following days and email you each time. Nothing is charged while it is paused, so there is nothing to refund; as soon as a payment succeeds, your subscription and its dates resume exactly where they were.

Renewing early never costs you the days you have already paid for — the new period is added to the end of your current one rather than replacing it.

Open Billing → Refunds in your account. Choose the payment you are asking about, and we will show you whether it meets the conditions above and the amount you would receive before you submit anything.

You state the amount you are asking for. It is prefilled with what the policy allows, and you may ask for less if you only want part of the payment back. You cannot ask for more than you paid. The amount you request is what we review — the final figure is confirmed in our reply, and if we approve less than you asked for, we tell you why.

You can submit a request even when a payment does not meet the conditions — we would rather read your situation than have you assume the answer. Every request is reviewed by a person.

• Under review — we have your request. You can withdraw it at any point while it is in this state.
• Approved — the decision is made and the payment is being processed. Funds typically reach your card in 5–10 business days.
• Refunded — the money has been sent to your card.
• Declined — we will explain why in a reply you can read on the same screen.

You can raise one request per payment. Once we have reviewed it, that payment is settled as far as this form is concerned — if you disagree with the outcome, reply to our decision email rather than submitting again. The exception is a request you withdrew yourself before anyone reviewed it: withdrawing changes nothing about your subscription, and you may submit a new request for the same payment afterwards.

If you cannot reach your account — for example it is closed or you are locked out — email refund@bestjobfinder.net with the subject line "Refund Request — [Your Account Email]", including your account email, the date and amount of the charge, and your reason. We respond within 5 business days. We may ask for additional information to verify your identity or the circumstances of the request.

We strive for high availability but do not guarantee uninterrupted service. Temporary outages, maintenance windows, or performance degradations do not constitute grounds for a refund.

In the event of a verified, extended platform-wide outage that renders the core service completely inaccessible for a continuous period exceeding 48 hours and is caused solely by our infrastructure, we may, at our sole discretion, issue a service credit (not a cash refund) proportional to the downtime. Such credits are applied to the next billing cycle and are not transferable or redeemable for cash.

Outages caused by third-party services (including but not limited to Supabase, LinkedIn, job board platforms, or cloud providers), user error, or circumstances outside our reasonable control are excluded from this provision.

If you have a billing concern or believe you have been charged incorrectly, you must contact us at refund@bestjobfinder.net before initiating any chargeback or dispute with your card issuer or payment provider.

Initiating a chargeback without first contacting us constitutes a violation of this policy. We reserve the right to dispute any chargeback we believe to be made in bad faith, provide evidence of service delivery to your payment provider, and permanently terminate the account associated with a fraudulent or unjustified chargeback, with no future access to our services.

For confirmed unauthorized charges resulting from fraud (e.g., your payment details were stolen and used without your knowledge), we will work cooperatively with you and your card issuer to resolve the dispute.

You may cancel your subscription at any time. Cancellation stops future billing but does not entitle you to a refund for any amount already paid. Upon cancellation:

• Your access remains active, with every feature of your plan, until the end of the current paid billing period.
• Automatic renewal stops — a cancelled subscription is never charged again, even if you had saved a card.
• You can undo the cancellation from your billing page at any time before the period ends.
• Once the period ends, the account is locked until you choose a plan again. The free trial is a one-time benefit and does not return.
• Your data is retained for 30 days after the subscription ends, after which it may be permanently deleted.
• You may export your data at any time before your subscription lapses.